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Frequently Asked Questions: Why Geriatric Medical?

How long has Geriatric Medical been serving the long-term care and medical supply industry?

Geriatric Medical has been a trusted partner to healthcare providers since 1945 — making it one of the most experienced medical supply companies in the industry. Founded by Jack Siegal as Bo-Peep Diaper Service, the company transitioned into the medical supply industry in the 1970s to focus on serving nursing homes and long-term care facilities. In 2024, Geriatric Medical expanded its footprint by acquiring DDP Medical Supply, further strengthening its commitment to exceptional service and product availability. As a fourth-generation family business with over 80 years of dedication to customers, vendor partners, and advocacy groups, Geriatric Medical's success is built on trust, service, and a commitment to innovation and sustainability.

What is Geriatric Medical's mission and what types of healthcare providers do they serve?

Geriatric Medical's mission is to improve long-term care by helping providers meet their clinical, financial, and operational goals. As an independent, forward-thinking distributor, they go beyond simply delivering products — providing personalized service, staff training, and hands-on support tailored to each customer's unique needs. Geriatric Medical serves a wide range of healthcare providers, including:

  • Skilled nursing facilities
  • DME (durable medical equipment) providers
  • Assisted living communities
  • Memory care facilities
  • Home health and hospice agencies
  • State and local government organizations
  • Non-profits and more

What makes Geriatric Medical's delivery and product availability better than other medical suppliers?

Geriatric Medical sets itself apart with industry-leading delivery performance and one of the largest in-stock product selections in the region. Key advantages include:

  • Nearly 100% of fleet deliveries arrive on the scheduled day
  • Late cutoff times, no order minimums, same-day service, and flexible delivery options
  • Over 30,000 products with a 99% in-stock fill rate — stocked locally and ready to ship
  • State-of-the-art technology that simplifies ordering, tracking, routing, and inventory management with EDI and full visibility from dock to delivery

These capabilities ensure that long-term care facilities and DME providers always have what they need — on time and without disruption.

Does Geriatric Medical offer customer support, education, and training for healthcare facility staff?

Yes. Geriatric Medical provides exceptional, locally based customer support and a robust education and training program designed specifically for healthcare providers. Their local customer success team answers calls in under 3.5 seconds on average, and every request is handled with urgency and attention to detail. In addition to responsive support, Geriatric Medical offers CE courses, webinars, and training programs that keep facility staff informed, compliant, and confident across critical clinical and operational topics. Regular business reviews are also conducted to uncover savings opportunities and support your organization's goals with full transparency.

What are Geriatric Medical's core values and how do they benefit long-term care providers?

Geriatric Medical operates according to four core values that directly benefit every long-term care and DME provider they serve:

  • Provide Exceptional Service — Focus on every interaction, go the extra mile, and always bring a positive attitude to every customer relationship.
  • Deliver Dependability — Do what you say, finish what you start, and take full responsibility for outcomes.
  • Be a Team Player — Be flexible, positive, and a problem solver — working collaboratively to find the best solutions for providers.
  • Prepare for the Future Today — Question the status quo, embrace change, and take initiative to stay ahead of the evolving healthcare landscape.

These values, combined with over 80 years of industry experience, make Geriatric Medical a true long-term partner — not just a vendor — for nursing homes, assisted living facilities, DME providers, and other healthcare organizations. To learn more, visit our Why Geriatric Medical page or call us at (800) 442-1205.