General FAQs
Customer Service FAQs
Delivery FAQs
Order FAQs
Return FAQs

What products do you distribute?
We distribute a wide range of medical supplies including but not limited to:

Where do you ship?
We ship all over New England and in some cases, residential areas throughout the U.S.

Do you accept Insurance?
No, we do not accept insurance as a form of payment.

Do you sell to the general public?
No, we do not sell to the public. We service skilled nursing facilities, assisted living facilities, homecare, etc.

What are your hours of operation?
Office and Service Teams operate during standard business hours (Monday-Friday, 8:30am-5pm).

How do you handle product recalls?
In the event of a product recall, we notify all affected customers immediately and provide detailed instructions on next steps. Our priority is always the safety of our customers.

Do you offer financial planning tools?
Yes! Our online budget tracker allows you to track your monthly spend and provides email alerts when you reach a certain percent of your allotted spend. Ask your Sales Rep. today for more details*


How do I become a customer?
To set up a new account, please complete our online application here.

My account is setup- How do I gain access to order online?
For login credentials, please contact Customer Service.

How can I place an order?    
Online at www.geriatricmedical.com or Contact Customer Service.

Do you offer online training/tutorials?
Login at www.geriatricmedical.com, click on “MY ACCOUNT”, and scroll down to view our online tutorials for navigational support and features.
Live web training available upon request*

Who do I contact with questions?
Our customer service team is available Monday-Friday [8:30am – 5pm] to help with daily inquiries including but not limited to:

  • Invoices
  • Reports
  • Product Inquiries
  • Order Inquiries
  • Returns
  • Special Item Orders

Customer Service Contact
781.305.3144 (Call or Text)
[email protected]
www.geriatricmedical.com (Online Chat)

When should I expect my delivery?
Delivery times vary based on designated delivery day(s)/schedule and product availability.
Contact Us for expedited shipping options.

How can I track my order?
Once your order has been dispatched, you'll receive an email with detailed tracking.

What are your emergency order options?
We offer both same-day and next-day delivery service. Call Customer Service to place time-sensitive order(s)*

What are the different ways I can place an order?
Online: www.geriatricmedical.com
Call or Text: 781.305.3144
Email: [email protected]
EDI Integrations: OnCare, Supplier Solutions, etc.
Please include product details such as item #s & quantity when emailing orders*

I placed a last-minute order last night- Why didn’t I receive it in my delivery today?
We have an order cut-off of 4pm, Monday-Friday. Any order placed after 4pm the day before your scheduled delivery day will NOT be processed until the next business day. Although our cut-off time is the latest in the industry, we understand that things happen.
If you need to place an emergency order, please call Customer Service for immediate assistance*

Can I set up a recurring order for supplies I need regularly?
We offer a subscription model for both weekly and monthly supply needs. Contact Customer Service to establish your weekly or monthly order.

What if I can’t find a product I am looking for?
Call or email Customer Service for special item orders. Note: Special orders for non-stocked items are subject to quoted price and applicable freight charges*

Do you accept product returns?

All products can be returned for 100% credit without any obligation if returned within 30 days of purchase unless noted within the Return Exclusions section outlined here

Returns after 30 days of invoice date are subject to the below restocking fees:

Return from Date of Invoice

Re-Stocking Fee for Saleable Items in New Condition

0-30 Days

NO FEE on regularly stocked items

31 - 60 days

15% or $25 Minimum 

61 - 90 days

25% or $25 Minimum 

90 Days or Greater

not returnable

Exclusions may apply. Click here to view our full return policy*

How do I request a return?

All returns must be pre-approved by contacting Customer Service.

Be sure to provide the following information when calling or emailing your request:

  • Date of purchase or Invoice # (linked to the product(s) you wish to return)
  • Reason for return

Alternatively, you can submit your return request online from the Invoice History Page.

Can I return a special item order?

Special (non-stocked) items are subject to the participating vendor’s return policy. As with standard returns, special item returns must be unopened and in resaleable condition.

See more details regarding our return policy here*