This year marks an exciting milestone as we celebrate 79 years in business! While much has changed since our founding in 1945, the obsessive focus on our customers has not. Everything we do - every order, every delivery, every service, every offering - centers upon the needs and wants of our customers.
When you choose Geriatric Medical, you are partnering with a progressive leader and one of the largest independent medical supply companies. We are not just a medical supply delivery service, we are an essential link in the health care supply chain. Our employees embrace our mission and are committed to delivering the products and services essential to the success of our Post-Acute Care Providers.
| Dependability |
| You can count on Geriatric Medical. Natural disasters, global pandemics, medical emergencies, stat orders; we are prepared. We have invested in numerous safeguards to ensure that our customers get what they need regardless of the circumstances. |
| Low-Cost |
| Geriatric Medical is committed to providing low costs. We are focused on efficiency and operational excellence. Having enormous scale in a defined geography lowers our operating costs and allows us to pass along the savings. |
| Superior Customer Service |
| Phones are answered by our local customer success team. The average answer time is under 3.5 seconds. We have a sense of urgency and the knowledge that ensures all requests are handled with speed and attention to detail. |
| Advocacy |
| Your interests are our interests. Geriatric Medical is your partner in Provider Advocacy at the National, Regional, and Local levels. Learn More |
| On-Time Delivery |
| Nearly 100% of orders delivered by our fleet arrive on the scheduled delivery day. In addition, we offer the most available delivery days, the latest order cutoff time, no minimum orders, and same day emergency delivery service. |
| Product Selection & Availability |
| We offer over 30,000 items; all supplied by leading name-brand and generic manufacturers. With an average fill rate of 99%, we have what you need, stocked locally. |
| Education & Training |
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Geriatric Medical can help improve your organization's educational efficiency, accuracy, quality, and satisfaction. Specifically, we offer comprehensive QIS and MDS 3.0 training packages in addition to regulatory IFC, COVID-19, CNA, nursing and administrator CE courses, webinars, and leadership training.
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| An Honest & Transparent Business Relationship |
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Geriatric Medical engages its customers on a regular basis. During periodic business reviews, we review your expenditure and product utilization to identify opportunities for improved care as well as additional cost savings.
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| State-of-the-Art Technology |
| We view technology as the most effective tool to consistently improve the customer experience. We utilize the latest technology for online ordering, EDI, warehouse management, vehicle logistics, truck routing, order management and so much more. |
| A Partner that Goes the Extra Mile |
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Geriatric Medical is not about slick marketing and sizzle. We are real people who care. We know that serving our customers is a privilege and we show our appreciation by going the extra mile in everything we do.
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