Frequently Asked Questions

1. How do I become a customer of Geriatric Medical? How do I setup an account?
You can give us a call at 1.800.442.1205 or send us a email at to get started and one of our Account Represenatives will be in touch to answer any questions you have. You can also also complete a credit application online, Click Here.
2. Can I call in and pick up my order?
Yes. Will call is available Monday through Friday - 8:00 a.m. through 5:00 p.m.
3. If I cannot find an item in your catalog can I special order it?
Yes, we can special order items for your individual business needs including customizable and proprietary items. Please contact your Sales Representative or Customer Service at 1.800.442.1205 for more information.
4. How can I get a sales representative assigned to my account?
Please contact customer service at 1.800.442.1205 or email to request a dedicated Sales Representative. Our highly-trained representatives can help evaluate your company's needs and make product suggestions that best fit your specific needs.
5. What is my username and password for 
If you have setup an online account previously, you can request your username and password to be sent to you by calling customer service at 1.800.442.1205.
6. How can I place an order?
Orders can be placed online 24 hours a day, every day of the year. Orders placed by phone are accepted Monday through Friday between 8:30 a.m. and 5:00 p. m. eastern time. Orders by fax, email, EDI, or web orders can be accepted 24 hours a day.
7. Why does the website look bad on my computer?

We support the following desktop browsers. If you are not using one of these browsers, please download a new browser from any of the sites below. If you elect not to upgrade your desktop browser, your experience may not be optimal, or you may not be able to use certain tools on our website. In addition to using a supported browser, we recommend that you enable JavaScript for optimal interaction on our website.

Desktop Browser


Supported Version(s)

Microsoft® Internet ExplorerTM

9.x – 11.x
(IE 11 preferred)

Mozilla Firefox

10 or Higher

Apple® SafariTM


Google® ChromeTM

13.x or Higher

8. I just upgraded to Internet Explorer 11, and now I cannot log in.

There is a compatibility issue with Internet Explorer 11 that can be fixed with a change to the Compatibility View Settings. CLICK HERE for instructions to update this setting. 


PLEASE NOTE: To provide our customers the most effective and secure online access to their accounts, we are continually upgrading our online services. As we add new features and enhancements to our service, older browser versions or Internet devices may not support these new standards. Upgrading to a new version will enhance your security and experience on our website.